Terms and Conditions
TERMS AND CONDITIONS
Natural Healing Center® — Terms & Conditions
Natural Healing Center ehf
Reykjavík, Iceland
Company ID (Kennitala): 570924-0360
Email: info@naturalhealingcenter.is
Website: naturalhealingcenter.is
Last updated: August 2026
1. About Natural Healing Center
Natural Healing Center® provides complementary Traditional Chinese Medicine services.
Services may include, as appropriate:
Traditional Chinese Medicine assessment and pattern differentiation
Acupuncture for in-person clients
Chinese herbal medicine consultations and recommendations
Medical Qi Gong
Acupressure education
Nutritional and lifestyle guidance within the context of Traditional Chinese Medicine
Services are provided within the practitioner's education, training and professional competence.
Natural Healing Center® does not represent complementary Traditional Chinese Medicine services as a replacement for conventional medical diagnosis, medical investigation, emergency care or other necessary medical treatment.
2. In-Person and Online Services
In-Person Services
In-person consultations and treatments may include Traditional Chinese Medicine assessment and pattern differentiation, acupuncture, Chinese herbal medicine, Medical Qi Gong, acupressure, cupping where appropriate, and related lifestyle and nutritional guidance.
Online Services
Online services may include:
Traditional Chinese Medicine consultation and review
Traditional Chinese Medicine pattern assessment and differentiation
Chinese herbal medicine consultation and recommendations
Review and monitoring of an existing Chinese herbal medicine programme
Lifestyle and dietary guidance
Medical Qi Gong and acupressure education, where appropriate
Acupuncture, cupping and other physical or invasive treatments are not provided during online consultations.
Where the practitioner considers that a client's symptoms require conventional medical assessment, investigation, emergency care or another service outside the scope of the consultation, the client may be advised to contact an appropriate healthcare professional or medical service.
Natural Healing Center reserves the right to decline, postpone or discontinue a complementary consultation where the practitioner considers that the service is inappropriate or that medical assessment should take priority.
3. Bookings
Once an electronic, written or verbal booking has been accepted by Natural Healing Center®, the client enters into an agreement for the booked service subject to these Terms & Conditions.
Clients are responsible for providing accurate and relevant information when booking and during consultations.
For online consultations, clients are responsible for ensuring that they have an appropriate internet connection, compatible device and suitable private environment for the consultation.
4. Payment
Payment terms applicable to the particular service will be communicated at the time of booking.
In-person sessions are payable in accordance with the payment arrangements specified when the appointment is booked.
Online consultations and online programmes must be paid for before the consultation or programme begins unless otherwise agreed in writing.
Where a treatment or programme package is purchased, payment is due according to the terms presented at the time of purchase.
Unless otherwise stated:
Packages are intended to be completed within the specified programme or treatment period.
Clients are encouraged to schedule required appointments in advance.
Unused sessions expire six months after the first treatment/session unless different programme terms have been expressly agreed.
Unused sessions cannot normally be exchanged for cash.
Any applicable statutory consumer rights remain unaffected.
Nothing in these Terms removes or restricts cancellation, refund or other consumer rights that cannot lawfully be excluded under applicable law.
5. Cancellation and Missed Appointments
Unless different cancellation terms are stated when booking:
Less than 24 hours' notice: the full consultation/session fee may become payable.
For prepaid programmes or packages, a missed session may be deducted from the package.
Clients arriving late may receive a shortened session so that subsequent appointments are not affected.
Where a client has not attended or made contact within 15 minutes of the scheduled appointment time, Natural Healing Center may treat the appointment as a no-show.
Where mandatory consumer law gives the client additional cancellation or withdrawal rights, those statutory rights will apply.
6. Complementary Healthcare and Medical Disclaimer
Traditional Chinese Medicine is provided as a complementary approach to health and wellbeing.
Traditional Chinese Medicine pattern assessment and differentiation is not presented as a substitute for conventional medical diagnosis.
Natural Healing Center® does not claim that Traditional Chinese Medicine, acupuncture, Chinese herbal medicine, Medical Qi Gong, acupressure or related complementary approaches cure medical diseases.
These services are intended to support health and wellbeing within the scope of Traditional Chinese Medicine and the practitioner's training and competence.
Clients should continue to seek appropriate conventional medical care and should not stop, reduce or change prescribed medication or medically recommended treatment without consulting the healthcare professional responsible for that treatment.
Clients should inform the practitioner of:
relevant medical conditions and diagnoses;
current symptoms;
prescribed and non-prescribed medications;
supplements and herbal products;
allergies and known sensitivities;
pregnancy or possible pregnancy;
significant changes in health;
planned medical procedures or investigations; and
any adverse or unexpected reaction associated with treatment or herbal products.
Chinese herbal recommendations may not be appropriate for every person. Relevant medication, medical history, pregnancy status, allergies and other safety considerations should therefore be disclosed before herbal products are recommended.
Where appropriate, the practitioner may recommend that a client obtains medical assessment or approval before commencing or continuing a complementary treatment.
Urgent and Emergency Symptoms
Natural Healing Center® does not provide an emergency medical service.
Online consultations, email and other electronic communications must not be used instead of emergency medical care.
If a client develops severe, sudden or potentially life-threatening symptoms, they should contact the appropriate emergency medical service or seek urgent medical assessment in the country where they are located.
7. Client Responsibilities
Clients are responsible for providing complete and accurate information relevant to their consultation and informing the practitioner when that information changes.
The effectiveness and suitability of complementary services can be affected by medical conditions, medication, lifestyle, adherence to recommendations and other individual circumstances.
No particular clinical result or outcome can be guaranteed.
8. Chinese Herbal Medicine
Where Chinese herbal medicine is recommended, the recommendation is based on the individual Traditional Chinese Medicine assessment and information available to the practitioner at the time.
Clients should take herbal products only according to the instructions provided.
Clients should inform Natural Healing Center promptly of any unexpected or concerning reaction.
Where appropriate, herbal recommendations may be modified, paused or discontinued.
Chinese herbal medicine should not be regarded as a substitute for necessary medical investigation or treatment.
9. Professional Boundaries and Referral
Natural Healing Center® provides services only within the practitioner's education, training and professional competence.
Where a client's presentation appears to require assessment or treatment outside that scope, the practitioner may recommend referral to a doctor, pharmacist, emergency service or other appropriate healthcare professional.
A complementary consultation may be postponed or discontinued where medical assessment is considered necessary.
10. Intellectual Property
Natural Healing Center® is a registered trademark.
Unless otherwise stated, website content, educational materials, written materials, programme materials, graphics, videos, social-media content and electronic publications produced by Natural Healing Center® are protected by applicable intellectual-property rights.
Materials may be accessed or downloaded for the client's own personal, non-commercial use where permitted.
They must not be reproduced, republished, distributed, sold, commercially exploited or substantially modified without prior written permission from Natural Healing Center ehf, except where otherwise permitted by law.
11. External Links
Links to external websites or resources may be provided for information or convenience.
Natural Healing Center® does not control third-party websites and is not responsible for their availability, accuracy, privacy practices or content.
12. Liability
Nothing in these Terms & Conditions seeks to exclude or restrict liability where liability cannot lawfully be excluded or restricted, including liability arising from fraud, negligence or breach of statutory obligations where applicable.
Nothing in these Terms affects mandatory consumer rights available to a client under applicable law.
13. Governing Law
These Terms & Conditions are governed by Icelandic law.
Where a client resides in another country, mandatory consumer-protection rights or other mandatory legal protections applicable to that client may also apply and are not excluded by these Terms.
14. Changes to These Terms
Natural Healing Center ehf may update these Terms & Conditions periodically to reflect changes to services, business practices or applicable requirements.
The current version will be published on the Natural Healing Center website.
Privacy Policy
Natural Healing Center ehf
Reykjavík, Iceland
Company ID (Kennitala): 570924-0360
Email: info@naturalhealingcenter.is
Last updated: August 2026
1. Purpose of This Privacy Policy
Natural Healing Center ehf respects the privacy and confidentiality of clients.
This Privacy Policy explains how personal information is collected, used, stored and protected in connection with Natural Healing Center services.
Health-related information can constitute special-category personal data and is treated accordingly.
2. Data Controller
The data controller is:
Natural Healing Center ehf
Reykjavík, Iceland
Kennitala: 570924-0360
Email: info@naturalhealingcenter.is
3. Information We May Collect
Depending upon the service provided, Natural Healing Center may collect information including:
name;
date of birth;
address;
telephone number;
email address;
emergency or relevant contact information where appropriate;
appointment information;
payment and transaction information;
health history;
symptoms and presenting concerns;
relevant diagnoses reported by the client;
medication, supplement and herbal medicine information;
allergy information;
treatment and consultation records;
Traditional Chinese Medicine assessments;
herbal recommendations;
relevant correspondence;
consent records; and
communication and marketing preferences.
Only information reasonably required for the relevant purpose should be collected.
4. Health Information
Information concerning a person's health is afforded additional protection under applicable data-protection legislation.
Natural Healing Center processes health information where an appropriate lawful basis and applicable condition for processing special-category information exists.
Where explicit consent is relied upon, the client will be informed accordingly.
Other lawful bases or conditions may apply where processing is required or permitted by applicable legislation.
5. Why We Process Personal Information
Personal information may be processed for purposes including:
providing consultations and complementary services;
assessing whether a service is appropriate;
maintaining appropriate client and clinical records;
monitoring treatment or herbal programmes;
arranging and managing appointments;
communicating with clients;
processing payments;
maintaining financial and accounting records;
meeting legal or regulatory obligations;
managing complaints or safety concerns;
protecting the legitimate interests of Natural Healing Center where permitted by law; and
sending marketing communications where the appropriate consent or other lawful basis exists.
6. Marketing Communications
Marketing communications will be sent only where permitted by applicable law.
Where consent is required, clients may withdraw that consent at any time.
Withdrawing marketing consent does not affect necessary communications concerning existing appointments, consultations, payments, safety matters or services already requested by the client.
7. Sharing Personal Information
Natural Healing Center does not sell client health information or personal data.
Personal information may, where necessary and legally permitted, be processed or shared with appropriate service providers involved in operating the practice, such as:
clinical-record and practice-management providers;
secure communications or technology providers;
booking providers;
payment providers;
accounting or professional advisers; and
other processors required to support the service.
Such providers are expected to process information only for appropriate purposes and subject to applicable data-protection requirements.
Information may also be disclosed where:
required by law;
required by an appropriate regulatory or legal authority;
necessary to establish, exercise or defend legal claims;
the client has authorised the disclosure; or
another lawful basis permits or requires disclosure.
Clinical information will not ordinarily be disclosed to unrelated third parties without an appropriate legal basis.
8. Clinical Record System
Natural Healing Center maintains electronic client records using Cliniko as its practice-management/record system.
Appropriate access controls and security measures are used to protect records against unauthorised access, alteration, loss or disclosure.
Access to client information is restricted according to operational need and applicable requirements.
9. International Data Processing and Transfers
Some technology or service providers used by Natural Healing Center may process or store information outside Iceland or the country in which a client resides.
Where personal data is transferred internationally, Natural Healing Center will seek to ensure that an appropriate legal mechanism or safeguard is used where required under applicable data-protection legislation.
10. Data Security
Natural Healing Center takes appropriate technical and organisational measures designed to protect personal information from:
unauthorised access;
accidental loss;
inappropriate disclosure;
alteration;
destruction; and
misuse.
No electronic system can be guaranteed to be completely risk-free, but reasonable measures are maintained in accordance with applicable requirements.
11. Record Retention
Client and health records are retained for the period required by applicable Icelandic healthcare, record-keeping, accounting, regulatory and data-protection requirements.
Different categories of information may be subject to different retention periods.
Information will not be retained indefinitely without an appropriate legal or operational reason.
When information is no longer required to be retained, it will be securely deleted, destroyed or appropriately anonymised where applicable.
12. Individual Data-Protection Rights
Subject to applicable law and any lawful limitations, individuals may have rights including the right to:
request access to personal information held about them;
request correction of inaccurate or incomplete information;
request erasure where a legal right to erasure applies;
request restriction of certain processing;
object to certain processing;
request data portability where applicable; and
withdraw consent where processing is based upon consent.
Some information, particularly clinical or legally required records, may need to be retained despite a request for deletion.
Requests concerning personal data may be sent to:
13. Complaints About Personal Data
Individuals may contact Natural Healing Center directly if they have questions or concerns regarding the processing of their personal information.
Individuals may also have the right to complain to the competent data-protection supervisory authority.
For processing subject to Icelandic data-protection law, the relevant supervisory authority is Persónuvernd (Icelandic Data Protection Authority). Where UK data-protection law applies, individuals may also have rights concerning the Information Commissioner's Office (ICO).
14. Online Consultations and Confidentiality
Clients participating in online consultations should, where possible, use a private environment in which they are comfortable discussing personal and health-related information.
Natural Healing Center will take reasonable measures to maintain confidentiality during remote consultations.
Clients should be aware that communications conducted over the internet can carry inherent technological and privacy risks.
15. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in services, technology, regulatory requirements or data-processing practices.
The most current version will be made available on the Natural Healing Center website.
Contact
For questions regarding these Terms & Conditions, privacy, personal information or Natural Healing Center services:
Natural Healing Center ehf
Reykjavík, Iceland
Kennitala: 570924-0360
Email:info@naturalhealingcenter.is
Website:naturalhealingcenter.is